Small business

For groups of 1 to 100 employees

Online self-service transaction help

Call (866) 752-4737, Monday through Friday, 8 a.m. to 5 p.m., or email csu.ca@kp.org

Small business representative

Contact a representative and get assistance with questions and requests related to your Kaiser Permanente account.

Manage your account, renew, or change coverage

Call us toll free at: 1-800-790-4661

Hours: Monday through Friday from 8:30 a.m. to 5:00 p.m. (PT).

Small Business Services

California Service Center

For membership and billing questions or information, where to submit enrollment and termination forms, and other non-medical concerns

 

Please call the California Service Center with billing and eligibility questions including how to:

  • Receive copies of bills
  • Make payment arrangements
  • Reconcile your bill
  • Conduct a reinstatement
  • Schedule an A-5500 form/report request

To speak to a representative, call us toll free at:

1-800-790-4661, option 1
or, 1-800-731-4661, option 2

Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. (PT)

And you can submit:

  • Enrollment applications
  • Member terminations
  • Account changes

to the California Service Center via email at
csc-sd-sba@kp.org

Fax all other information to:

1-855-355-5334

Client Services Unit

For answers to your group’s benefits, contract inquiries or request enrollment/renewal materials

 

Contact the Client Services Unit with questions regarding:

  • Benefit inquiries
  • Accessing account information on Account.kp.org
  • COBRA inquiries
  • Contract/eligibility inquiries
  • Enrollment/renewal materials

To speak to a representative, call us toll free at:
1-800-790-4661, option 2

Hours: Monday through Friday from 8:30 am to 5:00 pm (PT)
 

You may also contact the Client Services Unit via email at: csu.ca@kp.org

Or by Fax:  1-800-369-8010

For online self-service transaction help, call (866) 752-4737, Monday through Friday, 8 a.m. to 5 p.m., or email csu.ca@kp.org

Account Management Support Team

Contact the Account Management Support Team for help with making:

  • Broker of record changes
  • Contact changes
  • Group address changes
  • Midyear downgrade inquiries
  • Plan changes
  • Renewal changes
To speak to a representative, call us toll free at:
1-800-790-4661, option 3

Hours: Monday through Friday from 7:00 am to 5:30 pm (PT)

You may also contact the Account Management Support Team via email at: amt@kp.org

Or by Fax: 1-800-369-8010
Online resources

Use these website resources and guides to support your small business and your employees.

kp.org (for members)

  • Access facility and physician locator
  • Download guidebooks
  • Order prescription refills
  • Access plan and coverage information
  • Request routine appointments
 

To find shortcuts to features, tools, and resources on our websites, download this website quick reference guide .

For the fastest way to contact key departments, download this small business service reference guide .

Member Services Center

If you have a non-urgent question or comment about your health plan, or if you would like to share your feedback with us, contact our Member Services Center.

1-800-464-4000 (toll free)