Get in contact with a representative regarding pre and post-sale support for your Kaiser Permanente Individuals and Families (KPIF) clients by email or phone. See the list of contacts, depending on your needs:

Email: kpif-broker-escalations@kp.org

Phone: 1-844-394-3978

Option 1: KPIF broker post-sale support: Application status, billing questions, current plan/product information, etc.

Option 2: California Compensation Services

Option 3: Northwest Compensation Services: Licensing and appointment, commission inquiries, book of business transfer or reconciliation, etc.

Option 4: KPIF broker pre-sale support: Plan or rates questions, how to submit an application, current plan SMU assistance, etc.

If you have multiple questions about Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration, you will find it more efficient to fill out a client inquiry form for application status and send it to kpif@kp.org. This streamlined process will help ensure your questions are resolved quickly. For compensation questions, fill our a client inquiry form for compensation and send it to brokersupport-nw@kp.org.

• Client inquiry form: Application Status and Billing (Excel file)
• Client inquiry form: Compensation (Excel file)

Northwest Regional Sales and Account Management