Individual and family

KPIF national broker support services

To get in contact with a representative regarding pre and post-sale support for your Kaiser Permanente Individuals and Families (KPIF) clients, call our national broker support services line. See the list of contacts, depending on your needs:

KPIF broker pre-sale support: Plan or rates questions, how to submit an application, current plan SMU assistance, etc.

Phone: 1-844-394-3978, option 4, option 5 – NW region

KPIF broker post-sale support: Application status, billing questions, current plan/product information, etc.

Phone: 1-844-394-3978, option 1


Northwest Compensation Services: Licensing and appointment, commission inquiries, book of business transfer or reconciliation, etc.

Phone: 1-844-394-3978, option 3


Submitting multiple questions by email

If you have multiple questions about Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration, you will find it more efficient to fill out a client inquiry form for application status and send it to This streamlined process will help ensure your questions are resolved quickly. For compensation questions, fill our a client inquiry form for compensation and send it to

Northwest Regional Sales and Account Management

Heather Williams

Title: Senior KPIF Territory Manager
Phone: 503-813-4216
Mobile: 971-235-8936
Fax: 503-813-2821
Send a message
Contact sheet

Melissa Hand

Title: KPIF Account Manager
Phone: 503-813-3545
Mobile: 503-457-6766
Fax: 503-813-2821
Send a message