To get in contact with a representative regarding pre and post-sale support for your Kaiser Permanente Individuals and Families (KPIF) clients, call our national broker support services line. See the list of contacts, depending on your needs:

KPIF broker pre-sale support: Plan or rates questions, how to submit an application, current plan SMU assistance, etc.

Phone: 1-844-394-3978, option 4, option 5 – NW region

KPIF broker post-sale support: Application status, billing questions, current plan/product information, etc.

Phone: 1-844-394-3978, option 1

Email: kpif@kp.org

Northwest Compensation Services: Licensing and appointment, commission inquiries, book of business transfer or reconciliation, etc.

Phone: 1-844-394-3978, option 3

Email: kpif@kp.org

If you have multiple questions about Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration, you will find it more efficient to fill out a client inquiry form for application status and send it to kpif@kp.org. This streamlined process will help ensure your questions are resolved quickly. For compensation questions, fill our a client inquiry form for compensation and send it to brokersupport-nw@kp.org.

• Client inquiry form: Application Status and Billing (Excel file)
• Client inquiry form: Compensation (Excel file)

Northwest Regional Sales and Account Management