Virtual Complete Plans

With a Kaiser Permanente Virtual CompleteTM plan, your clients’ employees can get high-quality care that’s both affordable and convenient — helping them stay healthier and more engaged on the job. Employees will get to choose how they get care, taking full advantage of our many no-cost virtual care options — while keeping access to in-person primary care whenever they need it.

Greater affordability through a virtual-first approach to care

Virtual Complete plans offer upfront value through $0 virtual care. Each virtual care appointment can save time missed away from work and also:

  • Lower costs for both employers and employees
  • Reduce workforce stress
  • Remove barriers to getting care
And when your clients’ employees need in-person care, with no referral required, they’ll still have access to a wide range of common services available at a predictable copay.1

This chart highlights a sample of our Virtual Complete offering.
Virtual care
Primary care, specialty care, mental health, pediatrics, dermatology, and more
Digital health support (2)
Self-care apps, personalized healthy lifestyle programs, and more
In-person preventive care
Routine physicals, screenings, and immunizations
In-person office visits
Including primary care, mental health, and more
First 3 visits: $30 before deductible
Additional visits: $30 after deductible
Lab tests $15, not subject to deductible
Generic prescriptions $15, not subject to deductible
Deductible Range of deductible options

Virtual care can address a wide range of health needs

We also use virtual care for preventive measures and chronic condition management, not just for simple one-time care needs.

Many care teams provide virtual care, including:3

Primary care

Mental health


Family medicine

Women's Health


Urgent Care


Cold and Flu

Internal medicine

The easy-to-access convenience of virtual care

With an enhanced suite of virtual care choices, employees can get care in more ways — and in more places — than ever before. All without setting foot in a doctor’s office.

Virtual Complete plans allow members to:

  • Schedule phone or face-to-face video visits4 with their care team and specialists they’ve been referred to.5
  • Get on-demand support with 24/7 care advice by phone
  • Order prescriptions on our mobile app or and get same-day or next-day delivery to their home.6,7
  • Use our online symptom checker to get personalized care advice within a few hours
  • Email their Kaiser Permanente doctor’s office with nonurgent questions and get a reply within 2 business days
  • Get questions addressed quickly by chatting online with a customer service representative.8

Contact your Kaiser Permanente representative for more information about Virtual Complete plans and additional resources.

Refer to Frequently Asked Questions about Virtual Complete Plans

1Copays for in-person office visits, lab tests, and generic prescriptions might be different
2Digital health offerings are not covered benefits and are subject to change.
3Available services vary based on the market; and not all conditions can be managed virtually.
4Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at
5While traveling out of state, phone and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
6Available on most prescription orders. Standard delivery at no cost. Additional fees may apply for same-day and next-day delivery.
7Targeted for California deployment by July 1, 2021.
8See note 7.