Contact a representative

Contact us if you have questions

New Group Sales

New Group Sales

If you have any questions about benefits or how to apply, please email our New Sales team at or call them at 808-432-5919 (Oahu) or 866-381-3044 (toll free) (Neighbor Islands).

Individual and family plans

KPIF broker service line

To quickly resolve issues with Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration, call our broker service line. If you have questions about other issues, such as compensation or getting appointed, our representatives will connect you to the right department.

Phone: 844-394-3978

Hours: Monday through Friday, 8 a.m. to 5 p.m.

Submitting questions by email

For your convenience, you can email questions about client applications or membership to

If you have multiple questions about application status and billing or compensation, please complete an inquiry form and return it to the email address listed on the form.

HIPAA disclosure authorization

If our representatives request your client’s written permission to share information, please use this form:



  • Authorization for use or disclosure of protected health information


    Existing Accounts

    Small Group Account Management Team (50 employees or less)

    For assistance with an account that is already active with Kaiser Permanente Hawaii, please contact the Small Group Account Management Team.

    • Oahu 808-432-5256
    • Neighbor Islands 1-888-352-4737
    • Monday through Friday, 8 a.m. to 5 p.m. HST

    Mid and Large Group Account Management Team (51+ employees)

    Should you need assistance with a group that is on a current Kaiser Permanente Hawaii plan, please contact your respective account manager.