New Group Sales
If you have any questions about benefits or how to apply, please email our New Sales team at firstname.lastname@example.org or call them at 808-432-5919 (Oahu) or 866-381-3044 (toll free) (Neighbor Islands).
To quickly resolve issues with Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration, call our broker service line. If you have questions about other issues, such as compensation or getting appointed, our representatives will connect you to the right department.
Hours: Monday through Friday, 8 a.m. to 5 p.m.
For your convenience, you can email questions about client applications or membership to
If you have multiple questions about application status and billing or compensation, please complete an inquiry form and return it to the email address listed on the form.
If our representatives request your client’s written permission to share information, please use this form:
For assistance with an account that is already active with Kaiser Permanente Hawaii, please contact the Small Group Account Management Team.
Should you need assistance with a group that is on a current Kaiser Permanente Hawaii plan, please contact your respective account manager.