What is your commission payment?
Our commission schedule is based on monthly premiums paid by employers or individual families depending on the product. For specific information, please contact a representative.
Identification cards are mailed to subscribers' homes upon enrollment. If members need to obtain services before receiving their Kaiser Permanente ID card, they should use a copy of their enrollment form and a photo ID.
Yes. Kaiser Permanente does not charge for the use of its online customer account services.
Your clients can preview our online account services by taking our tour. At the end of the tour, they can download a user ID request form and fax it to the number listed on that form. They should receive their user ID and an access code in the mail within seven business days, allowing them to begin using the service. For security purposes, we will only mail the user ID and password to the client.
No. We’re offering your clients online tools as an additional, convenient way to work with Kaiser Permanente and to make health plan benefits administration easier. Your clients will still be able to call the Kaiser Permanente membership administration number listed on their bill. A representative will be happy to assist them.
Yes. We will provide your clients with one user ID that gives them administrator privileges. They can create additional user IDs with various privileges depending on the responsibilities of new users. They will find this function under the Account Access drop-down menu within the account services feature.
Demographic changes and member terminations are completed immediately. That means they are registered on our system when users press the "Submit" button. For some enrollments where the online system can’t match the enrollee to an existing record with 100 percent accuracy, the information will be sent to a membership administration account service representative for manual processing to be completed within 48 hours.
COBRA enrollments can be processed using online account services, if the client manages their own COBRA population. This feature is not available if the client uses a third party administrator or Kaiser Permanente bill and collect COBRA plans. For information on Medicare enrollments, please contact your Kaiser Permanente group representative.
If your clients currently receive a paper bill, they will continue to receive a paper bill.
No. Online account services are designed for your clients to manage their health plan accounts. However, your clients' employees who have selected Kaiser Permanente as their health plan can use kp.org to:
Yes. Your clients can file electronically (via diskettes, EDI, tapes, etc.). The electronic data interchange (EDI) format is standard between trading partners and is one of the national uniform standards of HIPAA. Contact your account manager or California Service Center if your client is interested in reporting electronically.
Yes. We’ve added more billing cycles, so your clients can make a choice based on their specific needs and cash flow.
We've streamlined our billing process to help remind your clients to make payments. Your clients will receive: