Client support: FAQs

Discover the power and convenience of our online customer account services - a tool designed to make it easier and faster for you to administer your Kaiser Permanente health plan benefits.

We realize your time is valuable, so we've added these services especially for your convenience. However, you can still call your account service representative at any time for one-on-one customer service.

Our secure services enable you to:

  • Quickly access your account status without making a phone call
  • Keep your bills as current as possible by allowing you to enter enrollments and terminations at any time
  • Have more control by maintaining your membership information directly on our systems
  • Pay your bill quickly and easily online with one-time payments or monthly debits
  • Do your work according to your schedule, without being limited to Kaiser Permanente service hours

Start a tour and learn about our online account services.