Broker Frequently Asked Questions

Online Tools

Group Documents and Invoices

Sales



Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How can I move my client to paperless billing?

Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Online Tools

Group Documents and Invoices

Sales


 

Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How can I move my client to paperless billing?

Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Online Tools

Group Documents and Invoices

Sales


 

Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How can I move my client to paperless billing?

Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Online Tools

Group Documents and Invoices

Sales


 

Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How can I move my client to paperless billing?

Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Online Tools

Group Documents and Invoices

Sales


 

Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Online Tools

Group Documents and Invoices

Sales


 

Online Tools


What can I do on account.kp.org?

Account.kp.org allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on account.kp.org. Please note that account.kp.org capabilities vary by region and type of account.

Can a client account have multiple online users?

Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.

Are enrollment changes completed immediately?

Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.

Can my client's employees use account.kp.org to complete their open enrollment?

No, account.kp.org is only for group-level administration.

Can my clients manage their membership via electronic file?

Electronic file processing is not handled via account.kp.org. If you are interested in submitting membership via electronic file, please contact your account manager for more information.


When can my clients begin using account.kp.org?

Newly sold groups may begin using account.kp.org as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on account.kp.org.

Group Documents and Invoices

How can I move my client to paperless billing?

Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.

How do you notify clients who are delinquent?

Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.

Sales


What products and coverage options can I sell at Kaiser Permanente?

Check out the Plans and Coverage section to see what we offer.

How can I get a quote for my client?

See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.

Brokers: If you're a Washington broker with Kaiser Permanente accounts outside the Vancouver/Longview area, sign on or get information about our plans.

Employers: If you're a Washington employer with employees outside the Vancouver/Longview area, sign on or get information about our plans.