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Small Business

For small businesses with 1 - 100 full time and full-time equivalent employees

Online self-service transaction help

Call (866) 752-4737, Monday through Friday, 8 a.m. to 5 p.m., or email csu.ca@kp.org

Small business representative

Contact a representative and get assistance with questions and requests related to your client's Kaiser Permanente account.

Contact a representative to assist with new sales

Northern California

Service Area Sales Executive Phone Number
Contra Costa, Marin, Sonoma, Napa, Solano Erin Robles 925-926-5963
Fresno, Kings, Tulare, Madera, Stockton, Modesto Joanna Capriola 559-974-8549
Sacramento Connor Deck 916-614-5473
San Francisco, Peninsula, Alameda, Fremont,
Oakland, Richmond		 Reshmi Prasad 510-853-0514
San Jose, San Mateo, Cupertino, Santa Clara Sue Lutz 408-366-4183
Santa Cruz, Monterey Sarah Bell 408-912-0124

Southern California

Service Area Sales Executive Phone Number
Bakersfield Kim Aviles 661-444-0425
Inland Empire David Acuna 951-691-6225
L.A. Metro Peter Siebold 818-269-2219
Orange County Grace Hong
MaryAnna Trutanich		 714-397-3910
626-824-8962
San Diego Stacey Moskowitz 619-380-3717
San Fernando Valley Peter Siebold 818-269-2219
San Gabriel Valley George Papacalos 626-201-7111

Small Business Services

California Service Center

For membership and billing questions or information, where to submit enrollment and termination forms, and other non-medical concerns

 

Please call the California Service Center with billing and eligibility questions including how to:

  • Receive copies of bills
  • Make payment arrangements
  • Help a client reconcile a bill
  • Conduct a reinstatement
  • Schedule an A-5500 form/report request

To speak to a representative, call us toll free at:

1-800-790-4661, option 1
or, 1-800-731-4661, option 2

Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. (PT)

And you can submit:

  • Enrollment applications
  • Member terminations
  • Account changes

to the California Service Center via email at
csc-sd-sba@kp.org

Fax all other information to:

1-855-355-5334

Hours: Monday through Friday from 8:30 am to 5:00 pm (PT)
Client Services Unit

For answers to your group’s benefits, contract inquiries or request enrollment/renewal materials

 

Contact the Client Services Unit with questions regarding:

  • Online self-service transactions
  • Benefit inquiries
  • Accessing account information on Account.kp.org
  • COBRA inquiries
  • Contract/eligibility inquiries
  • Enrollment/renewal materials

To speak to a representative, call us toll free at:
1-800-790-4661, option 2

Hours: Monday through Friday from 8:30 am to 5:00 pm (PT)
 

You may also contact the Client Services Unit via email at: csu.ca@kp.org

Or by Fax:  1-800-369-8010
Account Management Support Team

For support regarding administering your account

Contact the Account Management Support Team for help with making:

  • Broker of record changes
  • Contact changes
  • Group address changes
  • Midyear downgrade inquiries
  • Plan changes
  • Renewal changes
To speak to a representative, call us toll free at:
1-800-790-4661, option 3

Hours: Monday through Friday from 7:00 am to 5:30 pm (PT)

You may also contact the Account Management Support Team via email at: amt@kp.org

Or by Fax: 1-800-369-8010
Online resources

Use these website resources and guides to support your small business clients.

kp.org (for members)

  • Access facility and physician locator
  • Download guidebooks
  • Order prescription refills
  • Access plan and coverage information
  • Request routine appointments
 

To find shortcuts to features, tools, and resources on our websites, download this website quick reference guide for brokers and share this website quick reference guide for employers with your clients.

For the fastest way to contact key departments, download this small business service reference guide .
Member Services Center

If you have a non-urgent question or comment about your health plan, or if you would like to share your feedback with us, contact our Member Services Center.

1-800-464-4000 (toll free)