Technical support

• Get your user ID
• Reset your password
• Technical information (compatible browsers, font sizes, monitor settings, and more)
• Technical support for the Kaiser Permanente Sign Me Up Tool (SMU – Individual and Family Plans only)
• If your account has been locked, please call us.
• Brokers: call 866-752-4737 (toll free) Monday through Friday, 8 a.m. to 5 p.m., Pacific time, excluding major holidays.
• Employers call 866-575-3562

Please note: The web manager cannot answer medical questions. Please contact a medical professional for health-related issues.

To submit questions and comments to our web manager, please select your role and complete the form.

• Brokers
• Employers